Cumbria Tech Repair - Mobile Phone and Tablet Repairs in Carlisle

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Terms & Conditions

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WEBSITE, REPAIRS AND SALES TERMS & CONDITIONS

The terms and conditions set forth below are a legal agreement between you (the Client) and Cumbria Tech and its associated companies. These terms and conditions shall apply to all goods and services supplied to the Client by Cumbria Tech.

By accessing these terms and conditions, browsing this website, the Client acknowledges that they have read, understood and agree with the terms and conditions stated including exclusions and disclaimers in respect of liability and loss arising from the supply of goods and services to you the Client.

Cumbria Tech is a registered trademark of Cumbria Tech.
We are not currently VAT registered.

These terms and conditions do not affect the Clients statutory rights. We reserve the right to make changes to this website and terms and conditions at any time.

Commission Agreement

By commissioning Cumbria Tech, you are entering into a contract with us. The following terms and conditions set forth are our obligations to you and what you are agreeing to.

Terms and Terminology

In these terms and conditions, references such as “our”, “we”, “us” and “their” refers to Cumbria Tech

The use of headings in these terms and conditions is for convenience only and shall not affect the interpretation of the terms and conditions under the headings.

Authorisation

By commissioning Cumbria Tech, the Client authorises the inspection and evaluation of the equipment to determine the nature of the repairs required and provide an estimate of repair cost and the time scale involved. The evaluation price will be notified prior to booking and no work beyond the evaluation will be carried out without explicit Client approval.

Cumbria Tech, when commissioned to carry out repairs, also have the necessary permission from the Client to replace components with new or used devices of a similar or better design and capability.

The Client also authorises Cumbria Tech, its employees and agents to receive and transport equipment to and from the Clients premises to the offices of Cumbria Tech.

Repair Order Process

To process your equipment repair request we require the following information as a minimum:

  • Name
  • Address
  • Landline contact number
  • Mobile contact number
  • Email address
  • Device passwords

We may use your details for marketing purposes however, we will not pass your details to any third party.

LOCKS CODES/ PASSWORDS

We request that you remove any locks/passwords or you provide us with the password to your device. This is necessary to enable us to test your device for any faults, therefore, if we do not have access into your device we cannot be held responsible for any faults after our services, as we would have been unable to test your device.

Client Legal Rights

The Client is the legal owner of the equipment handed over to Cumbria Tech for repairs. It is also acknowledged that all data stored on the equipment is the Clients property and we are not permitted to access this data without the explicit permission of the Client.

Payment

Payment is due in full upon completion of a successful repair, prior to the release of the equipment whether shipped to the Clients address or picked up from Cumbria Tech place of business unless by special previous arrangement.

If credit terms are approved, payment in full must be made within 30 days from the date of the invoice. Beyond the 30 days, we have the right to add an additional 5% penalty of the total invoice for each week of non-payment.

Overdue payments may place the Client on credit hold. This means no further services, repairs or equipment will be supplied or made available to the Client until all previous payments are paid in full. Cumbria Tech may at its discretion withdraw credit facilities at any time if the Client is found to be in breach of these terms and conditions.

In circumstances when goods are supplied, you will only own these goods when payment in full is received.

Parts, hardware, and software that need to be specially ordered in certain circumstances may require payment in advance.

Estimate for Repairs

A pre-diagnostic investigation will be conducted prior to the repair or service commencing. This will include and not limited to evidence of water damage; a physical inspection of the device i.e. if the case is bent, causing tension that will cause the replacement screen to crack again; evidence of prior repairs; the power button; volume control buttons; mute buttons; home screen buttons; cameras (front and back facing). The technician will make notes and take photos of marks, dents, scratches and any other issues before they continue. Any prior damage will not be covered by our warranty.

Upon initial inspection of the equipment, if necessary  free full diagnostic and fault tracing will be provided.  A free estimate will be provided for the necessary repairs. 

The acceptance of an estimate or quotation for a service or repairs and instruction to proceed by the Client either verbally by telephone or in person, or in writing (including email) shall be deemed acceptance of these terms and conditions.

Availability of Goods and Services

Goods and services are subject to availability. If for whatever reason we are unable to supply any goods or services we will not be held liable for any compensation or damages as a result of the non performance.

Booking a Service

You can book a service by either telephone, email or requesting a repair service via our website.

Service or repair cancellations can be communicated by any of the following:

  • Email
  • Telephone

Delivery of Goods and Services

At the time of the order, we will endeavour to confirm a time scale for the service or repairs. There may be instances when the delivery of the service cannot be achieved due to circumstances beyond our control. All delivery times indicated should be considered approximate and we will not be held liable for compensation, damages due to a late or non-delivery.

All shipping options are offered without insurance by default and we hold no responsibility for any loss or damages caused by our logistics partners. If you require items to be insured, please contact us and we will do so at additional cost.

Our Collection Policy

Any equipment left with Cumbria Tech and unclaimed for 30 days, will be disposed off to recover our costs incurred while carrying out a service or repair. After this period, Cumbria Tech shall have no liability to the Client or any third party.

Non Compatibility Software

The Client understands and accepts that some software applications may no longer work correctly after a repair has taken place. This may be due to the installation of the latest hardware or software. It is therefore the Client’s responsibility to reinstall or reconfigure these applications.

Backing Up Data

Cumbria Tech will make every possible effort to preserve the Client’s data and files, however it should be noted that there are NO GUARANTEES whatsoever that the Clients data and files will remain intact after the repairs.

IT IS THEREFORE THE CLIENT’S SOLE RESPONSIBILITY TO ENSURE THAT ALL THE DATA AND INFORMATION STORED ON THE EQUIPMENT REQUIRING REPAIRS IS APPROPRIATELY BACKED UP TO OTHER STORAGE DEVICES PRIOR TO HANDING OVER FOR REPAIRS.

Charges will be incurred if Cumbria Tech has to perform a lengthy backup procedure to protect the Clients own data in order to complete the repairs.

We cannot be held responsible for the following during the repairs:

  • Loss or corruption of data, files, information or records
  • Any loss of business goodwill
  • Any losses attributed to the interruption to business activity while equipment is out of service for repairs
  • Failure by the Client to follow our reasonable recommendations, instructions and advice to back up data
  • Any losses you may suffer arising from failure to use anti-virus software
  • Any loss considered to be unforeseeable
  • Damage resulting from viruses or other malicious software that may have been transmitted during servicing or repairs and therefore escaped detection

Cumbria Tech will not be liable for any damage caused to other equipment by parts supplied following any repair.

Loss of Data Stored on Computer Equipment

Cumbria Tech, its Employees and Agents cannot be held responsible for any sensitive data left on any devices submitted to be serviced or stored. It is therefore customer’s responsibility to remove any sensitive data from the device before service.

Limited Liability

Whilst Cumbria Tech shall make every effort to preserve the integrity of equipment left for repair, the Client agrees not to hold Cumbria Tech Repair  responsible if due to advanced repair techniques used during our procedures in very rare cases device condition might worsen. If devices submitted to Cumbria Tech services develop additional faults or becomes unusable whilst on our premises Cumbria Tech will not reimburse any loss claims or costs associated with services provided.

Additionally Cumbria Tech cannot be held liable for any loss of data, loss of revenue or profits, or any incidental, contingent, or consequential damages, howsoever caused either prior, during a service or upon completion of a service.

Cumbria Tech liability of any kind with respect to services undertaken, shall be limited to the contract price for the services provided.

Furthermore, should Cumbria Tech, its employees or agents offer any advice or recommendations to a Client as to the use of computer equipment, storage, use of software applications confirmed by whatever means is used entirely at the Clients own risk and accordingly Cumbria Tech shall not be held liable for any such losses associated with such advice or recommendations.

Warranties

Cumbria Tech warranty agreement begins the day repair was completed and lasts for 12 months from that date. 

If the same problem re-occurs within 3 months of the original repair, Client has to complete a Warranty Investigation Form and submit the device for Warranty Investigation, which is usually done within 5 working days (excluding shipping times). If our investigation confirms the same fault re-occurred, Cumbria Tech will cover the cost of repair. If the warranty period will be extended this will be clearly identified on the new invoice.

If after a repair, the client experiences problems, which were not originally disclosed to Cumbria Tech prior to the initial repair and the problem is not related to the initial repair, the problem is classified as new and unrelated. These unrelated problems are unfortunately not covered by our warranty.

If we determine that the problem is not covered under our warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis. If you decide not to proceed with the repair, shipping expenses will still be payable if you wish the goods to be returned.

Where items are returned as faulty and no fault is found by Cumbria Tech, shipping expenses will be payable to cover the return of goods.

Cumbria Tech does not provide warranty for data or computer files either expressed or implied. Cumbria Tech disclaims any data warranty of any kind. We will not be responsible for faults caused by viruses, malware or other computer hardware or software failures subsequent to any repair.

Diagnostic service and shipping are not covered under warranty. We do not refund shipping fees.

The warranty on any hardware will be voided if the warranty sticker placed on the warrant-able equipment or any other visible or invisible marking is removed, broken or tampered with. Any warranty work or repairs must be diagnosed and performed by Cumbria Tech exclusively or the warranty will be considered void.

Any warranty offered will become invalid if the manufacturers marked label is removed or tampered with in any way from the parts installed during a repair. Parts are only covered under warranty that fail due to manufacturing defects for the said parts and confirmed by the component manufacturer. Should the part fail because of mishandling of the equipment or inadequate subsequent servicing or failure from “fair wear and tear” the warranty becomes invalid.

Damage to device or its components supplied by Cumbria Tech under a repair contract caused by a power surge or spikes, including but not limited to mains power and telecoms connections or other unspecified sources e.g. voltage fluctuation, amperage fluctuation, water ingress are not covered under the warranty.

Furthermore, the warranty does not cover for any loss or damage due to negligence, mishandling, accidental damage, theft, water flooding, war outbreak, electrical storms, fire outbreak, earthquakes, or any other act of God.

Manufacturers Warranties

During the performance of our services, we may affect a manufacturer’s warranty validity. It is the Clients responsibility to determine the consequences of our services on any manufacturer’s warranty and take the appropriate action necessary.

No Fix No Fee Policy

Cumbria Tech “No Fix – No Fee” policy means that if an Engineer cannot fix the problem with the equipment or does not possess the necessary technical skills, knowledge or ability to resolve the problem or effect the repair, then in this instance there is a “No Charge” for the services provided to the Client. It is at our Engineers discretion whether or not a repair is possible.

It is agreed however that we must be given sufficient time and access to the equipment to diagnose the problems.

However, if the Engineer is able to resolve the problem but is prevented from doing so by the Client instructing the Engineer not to proceed with the service or repair, then in this instance, the Client will be charged for the time spent up until that point (a minimum of 1 hour at the standard hourly rate).

Additionally, if the Engineer is able to resolve the problem but prevented from doing so because the Clients does not possess the required accessories, the CD for third party software or software Product Key, then in this instance the Client will be charged for the time spent up until that point (a minimum of 1 hour at the standard hourly rate).

Furthermore, if the Engineer provides a clear and precise diagnosis of a failed component within the equipment, however the Client decides not to proceed with the repair or replacement of the said component, then the Client will be charged for the time spent up until that point (a minimum of 1 hour at the standard hourly rate plus VAT).

This policy does not apply to work preformed to recover data, solve computer virus, malware or spyware issues or in cases in which the equipment was affected by a lightning strike.

Board-Only Repair Policy

Cumbria Tech can repair your Printed Circuit Boards with quick turn around time, exceptional customer service and low costs. Boards that have become obsolete may contain components still available today, which can be replaced. Provided the components are identifiable, there is a very good chance that they will be recoverable. Failures are usually caused by solder paste or soldering connections failures and IC’s . In these cases, we can remove identified components, refurbish leads, BGA’s and re-attach them back on boards. Our electronic engineers can quickly, efficiently and professionally remove, refurbish and replace most components mounted on Printed Circuit Boards. Operating equipment sourced from the best manufacturers from all over the world, we can keep your rework costs down. All of our repairs are completed at ESD safe and controlled environments

Board only rework service is not covered by our usual warranty, as the device is not diagnosed or assembled by Cumbria Tech.

By allowing us to carry out repair procedure all our clients agree to trust in engineers knowledge and equipment to carry out successful procedures, however in some cases due to the age of the PCB or inaccurate diagnostics provided by the customer the outcome is not as expected and can render the final repair unsuccessful. In these situations Cumbria Tech can not be held responsible and additional pricing might incur if board is sent for further repairs.

Misquote

If we provided a quotation and subsequently discover that the quote is incorrect, we reserve the right to cancel the order and return your equipment without any repairs carried out. We will contact you at the earliest convenience to advise you of the situation and you will be given the option to proceed based on a new revised quotation or the order can be cancelled.

If you choose to cancel the order, any monies paid in advance for the repairs will be refunded in full.

This Agreement

All contracts formed between Cumbria Tech and the Client shall be governed by and construed in accordance with and governed by the laws of Great Britain and Northern Ireland.

Each party agrees that any disputes not resolved by the normal complaints procedure will be submitted to the court within the jurisdiction of Northern Ireland.

Correctness of Information and Disclaimer

Although every effort is made at all times to make sure the information contained in our website and in our documentation provided is accurate, current and reliable information, it should be recognised there is a possibility of errors in the information contained within. Cumbria Tech expressly denies any warranty of the accuracy and reliability of any information provided in their website or documentation. Cumbria Tech shall not be held liable for any losses caused by anyone’s reliance upon the accuracy and reliability of the information contained within.

We reserve the right to amend the content of our website and or our documentation at any time without prior notice.

We cannot accept any responsibility for other websites we do not control, which may be linked to or from our website.

It should be noted, that services and or products indicated in this website might be altered, modified or discontinued at any time without prior notice. It should also be noted that published fees for services, repairs and or products are subject to change without prior notice.

Cumbria Tech has the right, at their discretion, to refuse the supply of goods and services.

Cumbria Tech reserves the right to change their terms and conditions at anytime without prior notice.

Privacy

We do not store credit card details nor do we share customer details with any 3rd parties.

39 Castle Street
Carlisle, CA3 8SY

  • Email: sean@cumbriatechrepair.co.uk
  • Phone: 01228 597486
© Copyright 2017 Cumbria Tech Repair. All Rights Reserved