Repairs New Terms Conditions Smartphone Tablets - It's a New Year so therefore it's a new start. These have been in place for a long time now. When we engage with our customers they are presented with what we call our intake form. It's a form filled in by both parties. Agreement is reached about current state of repair. What's working what's not. We then ask our clients to read the following paragraph taken from our tees and cees.
CUMBRIA TECH REPAIRS LTD offer Mobile Phone, Smartphone and Tablet Repair. We believe business should be conducted honestly, fairly and subject to reasonableness. We strive to provide the highest level of service and support. We cannot guarantee specific results for our repair services but will operate under the principles stated above and expect you to do the same.
We cannot guarantee specific results for our repair services!New Terms Conditions Business 2016
Repairs New Terms Conditions Smartphone TabletsWe ask our customers to read this and sign a disclaimer if they agree to what we believe is a fair and open policy term of engagement of our services.
Since September 2015 Repairs New Terms Conditions Smartphone Tablets term of engagement has been in place though customers pre this and future will not be aware of this.
What we don't like is when we are then presented with demands for compensation as you haven't fixed my device then threats of Trading Standards. To clarify there is no remedy under the Supply of Goods and Services Act 1982 as we have carried out services with reasonable care and skill. Post repair no breach of contract, as we have already made customers aware we don't give guarantees for a specific result.
We take threats made to our future business very seriously with those who choose to post derogatory and disparaging comments on our Social Media pages with the intention of harming our business or our staff.
There is the Defamation Act 2013 where doing this is likely to cause serious harm to our reputation which we have a zero tolerance upon. Anyone who uses Social Media to post derogatory comments about us we will take the necessary legal steps and seek compensation and damages.
Thankfully, We have never yet had to do this. Customers are constantly telling us they were recommended to come to us and more than 3 today. We ask for an email address when we are Undertaking Repairs New Terms Conditions Smartphone Tablets. We do this as 2 weeks post repair we check in with you to ask if the device is working fine and then again after 3 months.